Bounce rate refers to the percentage of website visitors who land on a webpage and leave without taking any further action, like clicking a link, filling out a form, or navigating to another page. A high website bounce rate may indicate that the content didn't meet the visitors' expectations or needs. However, context matters. Some pages (like blog posts or contact pages) may naturally have higher bounce rates. Understanding bounce rate helps marketers assess engagement and optimize the user experience.
The bounce rate formula is:
Bounce rate = (Single Page Sessions ÷ Total Sessions) x 100
It shows the percentage of users who only visited one page without taking any action before exiting your site. For example, if 100 users visited and 60 left without clicking further, the bounce rate would be 60%. This metric helps diagnose potential issues with page relevance, load time, or user flow.
In email marketing, bounce rate has a different meaning. It refers to the percentage of emails that couldn't be delivered to a recipient's inbox. These are typically categorized as "soft bounces" (temporary delivery failure) or "hard bounces" (permanent issues like invalid addresses). Unlike website bounce rate, this metric helps maintain sender reputation and list health.
Bounce rate and conversion rate optimization (CRO) are closely linked. A high bounce rate can signal friction points on your site that prevent users from engaging or converting, like poor design, slow load times, or irrelevant content. Reducing bounce rate is often a first step in CRO efforts. By improving UX and content relevant, you can create a smoother journey that encourages users to take action, ultimately boosting conversions.
Wow – what an event! We are still buzzing over here. It was truly a memorable evening. The attention to detail was particularly impressive. Every element, from the décor, the drink menu names, the photo booth, the signage, etc., was meticulously planned and executed. It’s clear there was a lot of thought and care into making the event special.
We appreciate all the hard work that went into making our new line's launch party successful.
Colleen Roberts
Manager, Media, Global Marketing
The Influence Agency is phenomenal. They’re incredible outside-the-box thinkers and we’re a great alternative to the traditional marketing efforts taken for the NFP I work for. We worked directly with Stephanie and Tom, both who had a high level understanding of the industry and a completely professional approach to social promotion. Looking forward to working with their team again!
Nicki Lamont
Global Digital Lead
At Universal Music, we are frequently tasked with launching new albums and products with little to no notice which can prove challenging for traditional agencies.
The team at the Influence Agency have proven time and time again their ability to be both nimble and efficient at delivering influencer campaigns that are strategically targeted, creative and most importantly impactful with our artists audiences.
Fraser MacKenzie
Senior Director Digital
The Influence Agency put on one of my favorite events ever for the launch of youtheory in Canada! The vibe was unmatched, with staff and creators enjoying themselves equally on the rooftop. It was also very diverse - both men and women were in attendance, which is rare since these events are usually female-dominated. They also didn’t forget us mature creators! It was refreshing to be part of a launch that values my age group. Thank you so much for the invite, TIA! More brands should take a page out of your book.
LaToya Ingleton
Working with The Influence Agency to help launch our TikTok and Pinterest ad campaign strategies over the last 9 months was one of the best decisions we've made this year. We searched across Canada for an agency to align with our vision and marketing needs and found that their offerings and ratings were second to none. It's been a dream to work with both the team who were not only terrific and quick communicators (even with the time difference!), but also very professional and knowledgeable - clear experts in their field. We've been happy with our results and would recommend TIA!
Natasha Eng
Director, Social Media and Marketing
If you're looking for experts in the digital space, you HAVE to team up with The Influence Agency. We've been leveraging their expertise for over 12 years, and couldn't be happier to have them on our side. They take pride in what they do, and have put together an incredibly versatile team that can take care of all of the digital services we require. Highly, highly recommend our friends at TIA.
Vito Mastrorillo:
President
We have been working with TIA for 2+ years here at Staples and it's been an absolutely wonderful experience. They bring great energy and knowledge to the table and we have seen a great impact on our social channels ever since they took on our account. Cannot recommend enough!
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Guneet Benipal
Manager, Social Media Content
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