Client Success Manager

The Influence Agency is a growing marketing agency that specializes in Influencer Marketing, Community Management, Content Strategy & Development, Paid Media, Web Design & Development, and much more.

At our agency, you will manage client accounts and be responsible for strategic direction, execution, and reporting on campaign success.

This is an exciting position at a fast-moving agency aimed at disrupting the digital marketing industry in Canada and abroad.

Frame

Team Member Traits

Personal Characteristics 

  • Personal Characteristics
  • Cares greatly about their clients, coworkers, and self.
  • Highly empathetic, positive, and competitive.
  • Hard-working, prompt, organized, effective, detailed, and has meticulous follow-up.
  • A passion for learning and improving
  • A natural problem solver that identifies solutions
  • Trustworthy
  • Sense of humour
  • Ability to think quickly and learn fast

Abilities & Skills

  • Has experience with G Suite, Social Media, Influencer Marketing, Paid Advertising (Facebook and Google), Google Analytics and SEO
  • Superior written and verbal communication
  • Works well with others

Experience

  • At least 3 years of account/client management experience in digital marketing
  • At least 2 years of sales experience in some capacity

Key Responsibilities

The ebbs and flows of work at an agency may require you to pitch in on a variety of projects in different ways. The right candidate will embrace the diversity of this environment, and view it as an opportunity to learn and try new things.

New Client Setups

  • Help support the implementation of a digital media strategy
  • Partner with your clients to quickly understand their business, industry, and competitors
  • Work with clients to gather and review their marketing plans, budgets and goals
  • Manage and work with various departments to set up, oversee and launch new digital marketing services

Internal Management

  • Work with various team members and departments to ensure all aspects of a customers campaign are running smoothly
  • Spot check monthly work & tasks
  • Hold regular meetings, discussions, and brainstorms with different teams to enhance campaign results

Reporting & Client Management

  • Create standard monthly marketing reports
  • Conduct monthly, quarterly or end of campaign reviews with clients
  • Create and highlight strategic recommendations
  • Upsell services (where beneficial to the client)

Qualifications

  • Graduate of College or University
  • Min. 3 years of account/client management experience in digital marketing
  • Min. 2 years of sales experience in some capacity
  • Excellent grammar and email etiquette
  • Excellent research and data assimilation

Excellent to Have

  • Vehicle and Drivers License
  • Project Management experience
  • WordPress skills
  • Email marketing skills
  • Photoshop skills
  • Google and/or Facebook ads certification

Progressive Compensation

  • Base + Commission: commensurate with experience with monthly sales commissions.
  • A thriving team member has the opportunity to see growth in their responsibilities, and the potential for salary increases pending an annual review.
  • We would like our team members to have a defined career path to grow internally with incentives for professional growth.
  • An additional $500 / year that can be put towards industry/work-related education.
  • All staff members have the ability to work from home for 1 day each week.
  • A parking pass will be provided to the successful candidate, and/or a TTC transit pass.
The influence agency Toronto

About The Influence Agency

The Influence Agency is a team of digital marketing professionals that specialize in custom Digital Marketing Campaigns. Our team is comprised of passionate, talented, creative and hard-working people that put our clients first. We know the work we do matters and go into work every day with a sense of purpose.

OUR Culture

Our office culture is one of challenging work and fun. The office features an arcade machine with over 30,000 games, a ping pong table, and a vibrant staff that enjoys positive energy and laughter. Everyone is encouraged, enabled and recognized for implementing their own innovative ideas.

We hold office events, quarterly socials and go to different industry-related events. We are looking for new teammates that complement our existing culture, and have the ability to maintain a positive attitude and sense of humour while managing the pressures of client work.

If you enjoy a corporate environment with tight oversight and management, this is not the right role for you. We are looking for individuals that can hit the ground running, and enjoy autonomy in the workplace.

The Influence Agency office is located on Geary Avenue in Toronto, in the trendy Artisan Lofts factory. Learn more about all the local amenities here.

Apply now

To apply, please submit your resume to careers@theinfluenceagency.com.

Read what our clients have to say

Universal Music

"At Universal Music, we are frequently tasked with launching new albums and products with little to no notice which can prove challenging for traditional agencies.
The team at the Influence Agency have proven time and time again their ability to be both nimble and efficient at delivering influencer campaigns that are strategically targeted, creative and most importantly impactful with our artists audiences."

Fraser MacKenzie -
U Music

Plan International

"The Influence Agency is phenomenal. They’re incredible outside-the-box thinkers and we’re a great alternative to the traditional marketing efforts taken for the NFP I work for. We worked directly with Stephanie and Tom, both who had a high level understanding of the industry and a completely professional approach to social promotion. Looking forward to working with their team again!"

Nicki Lamont -
Plan International

Distorted

"As a creator, it was so easy working with The Influence Agency. They've put me forward for a number of awesome campaigns and have given me full creative control to execute them. I can't wait to work with them in the future!"

Distorted Lens -
@distorted.lens

The Rosé Picnic

"The Influence Agency has been a huge part of our success for The Rose Picnic!! We love working with the team and look forward to many more great years together!"

Adam Julian Mahgoub -
Rosé Picnic

Exodus Festival Las Vegas

"The Influence Agency is by far one of the best agencies I've worked with in Toronto. They provide so much value to each and every one of their clients, and I've had the pleasure of working with them on many different campaigns. Not only are they professional, but very personable. They are a delight to work with, and I would recommend them to anyone interested in growing their brand or business in an meaningful and creative way."

Kassandra Nunes -
Exodus Festival Las Vegas

Mel Inspired

"Having blogged for 10 years and having worked with a plethora of agencies, The Influence Agency team has been one of the top agencies I've connected with. Their ability to both balance creator relations and interests, while maintaining the priorities of their brands is incredibly impressive. As a creator, the team is always supportive and responsive and truly makes developing branded content seamless! I always look forward to working with them!"

Mel Inspired -
@melhwang

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